How To Prove To Your Customers That You Take Security Seriously

People like to buy things online, but although this has become commonplace, and although an eCommerce store can be a fantastic business to run, it’s not something you – or your customers – should become blase about. The truth is, there are all kinds of dangers online, such as cybercriminals who want to steal your banking details and personal information.


If you want to run a successful eCommerce business, you need to be able to prove to your customers that you’re taking their security seriously and doing all you can to keep their details safe. Not only will this mean you won’t get into trouble if a breach occurs and your customers’ details are stolen, but it also means you can get ahead of your competition, who might not be doing the same as you in terms of security. With that in mind, read on to find out how to prove that you’re doing what you can.


Photo by cottonbro studio



MFA, which stands for multi factor authentication, is a brilliant way to make your customers’ accounts much more secure. When you have MFA installed in your checkout system, customers will need to provide two or more forms of verification to prove they are who they say they are before they’re able to log in or pay for anything. They might need to include a password, a mobile number, a passcode, or even fingerprints or facial recognition.


When you use MFA, you reduce the chances of anyone stealing your customers’ information and accessing their accounts without permission, and this is only one of the many benefits of multi factor authentication. On top of this, it brings about a good level of trust and ensures that your business’ reputation stays intact.


Write A Privacy Policy

If you want your customers to know you take their security seriously, it’s a good idea to write a thorough privacy policy and send it to them when they buy something. Or you can have it on your website and direct people to read it. In either case, if everything is spelled out in that policy, you can let them know what information you collect, how it’s used, and what you’re doing to protect it.


The key to a good privacy policy is that it needs to be easy to read and understand so there aren’t any misunderstandings later on, and everyone knows exactly what they’re signing up for or into. It’s also important to update the policy regularly, especially if changes have been made to privacy laws, for example.


Secure Payment Processing

If you’re an eCommerce business, people are going to be paying you for goods and services, and they’ll want to do that online. If that’s the case, having a secure payment processing system in place is non-negotiable.


Do your research and partner with a good payment system that is as secure as you want and need your business to be. You’ll need to look for encryption at the very least, and ideally, the payment gateway will be able to take a variety of different payment cards to help your customers buy easily from you too.

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